AUTOMATE YOUR BASICS
Customer Service System
Improve response times, reduce repetitive admin, and give customers a better experience.
The Wrightway Works Customer Service System replaces slow manual processes with fast, reliable automation. Instead of juggling calls, messages and emails across different platforms, everything comes into one streamlined system that responds instantly and keeps conversations moving.
Whether you run a busy organisation with regular customer enquiries or a growing service business, this system ensures you never miss an opportunity.
FEATURES
What the system includes
A look at some key features
AI Chat
Instant answers to common questions so enquiries are handled quickly and consistently, day or night.
AI Voice
Smart call handling that routes callers, answers key questions and captures details even when your team cannot answer.
Call, Text & Email Automation
Follow-ups, confirmations and reminders sent automatically, saving time and reducing missed messages.
Central Communication Dashboard
All messages from your website, phone, text and email appear in a single dashboard, keeping everything organised.
Custom Phone Number
Track calls, monitor performance and present a professional point of contact.
Smart Workflows
Set automated actions based on how customers interact with you, ensuring the next step always happens without manual effort.